Introduction

Reliable Holdings respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data in compliance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa.

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 Information We Collect

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We collect the following types of personal information:

• Property clients and tenants: full name, ID number, contact details, banking details, physical addresses, rental history.

• Logistics clients: business name, contact persons, delivery/collection addresses, payment information.

• Website visitors: IP address, browser type, location data, and cookies.

• Job applicants: CV, ID, academic history, references.

 How We Collect Data

We collect data through:

• Online forms and contracts

• Email and phone communication

• CCTV surveillance at our managed properties

• GPS tracking of logistics vehicles

• Cookies and analytics on our website

 Why We Collect This Information

We collect and process personal information to:

• Manage and lease properties effectively

• Fulfill delivery and logistics agreements

• Screen tenants and clients

• Maintain accurate financial records

• Improve user experience on our website

• Comply with legal and regulatory requirements

Sharing of Personal Information

Reliable Holdings will not sell your personal information. However, we may share data with:

• Third-party service providers (IT, legal, accounting) under strict confidentiality

• Regulatory authorities if required by law

• Credit bureaus for tenant screening

• Logistics partners for transport coordination

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Your Rights Under POPIA

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You have the right to:

• Access your personal information

• Correct or update your information

• Object to processing of your data

• Request deletion (where legally permissible)

• Lodge a complaint with the Information Regulator

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Minors' Data

We do not knowingly collect information from children under 18 without parental or legal guardian consent. Any such data, if discovered, will be deleted promptly.

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 Security Measures

We implement reasonable technical and organizational safeguards to protect your information from loss, misuse, and unauthorized access.

 Data Retention

We retain personal data for as long as necessary to fulfill the purpose it was collected for or as required by law (e.g., financial records for 5 years).

Policy Updates

We may update this policy periodically. Updated versions will be posted on our website with a revised effective date.